Reference

Terms & Conditions for India accounts

Open your account and read the rules that shape your use of kheloroyal in India.

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kheloroyal Terms & Conditions for India accounts
HELP CHANNELS

Need help with a clause

If you need a copy of these terms, a clarification on a hold, or a correction to an account record, reach us through the support form, email desk, or site chat. We handle request routing in writing so you can keep the exact wording linked to your account. For anything shaped by local law, we will tell you what we can do and what needs a different path.

Team online

Account form

Send the clause, account, or access question through the form in your logged-in area. Include the email on file and the section you want checked so we can trace the request faster and reply in the same thread.

Email desk

Use email for wording changes, copy requests, or a record of prior contact. We reply in writing, which helps you keep the exact terms linked to your account history and any later follow-up.

Site chat

If you need a quick check on a hold, restriction, or correction request, the chat team can route it to the right desk and add a note to your account before the next response.

DATA AND ACCESS

How we handle your account data

We keep account records, device logs, and payment references only for the periods needed to run the service, settle disputes, and meet legal duties.

Cookies

We use cookies to keep your session active, remember language settings, and reduce repeated sign-ins. You can clear them in your browser, but some account pages may ask you to sign in again before the next action.

Access logs

Login time, device type, and failed-attempt records help us spot account misuse and check disputes. We keep those logs only as long as needed for security, support, and legal recordkeeping.

Payment trace

If you deposit through UPI, Paytm, or PhonePe, the transaction reference may stay linked to your account so we can match credit, settle a hold, or answer a payment question later.

Password care

You are asked to keep your login details private and update them if you suspect someone else has access. We never ask for your password in chat or email, and we may freeze access until you reset it.

Retention

We retain account records for the period needed to run the service, resolve disputes, and meet legal duties. After that period, we remove or anonymise what we can, subject to local law.

Change requests

To update your name, email, or stored contact details, send a request from the account address you use on the site. We may ask for proof before making the change.

Questions on these terms

These questions cover who can open an account, how we use records, when access may pause, and how you can ask for a change. If the answer depends on local law, the account handling follows that rule. For anything not covered here, use the support path listed on this page, and we will reply with the clause that applies.

You can open an account only if local law allows it in your place of use and you can accept the site terms for your own account. If a region rule blocks access, we follow that rule for the relevant part of the service.

We keep the details needed to run your account, such as contact data, login records, payment references, and support history. We do not keep more than we need for service, dispute handling, and legal duties.

A pause can happen when we need identity checks, payment matching, or a closer look at unusual login activity. We lift the pause once the issue is cleared and the account terms are met.

Yes. Send the request from the address on file and tell us exactly which record needs changing. We may ask for proof before we update it, and we keep the response on record.

We keep records only for the period needed to run the account, answer disputes, and meet legal duties. After that period, we remove or anonymise what we can, subject to local law.

Use the support form, email desk, or site chat, and mention the clause title plus your account email. That helps us route the request and reply with the exact wording that applies.

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