Reference

Legal terms for your account

We set out the legal terms for your kheloroyal account, data use and access rules in one place, so you know what applies before you open the lobby.

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kheloroyal Legal terms for your account
REQUEST PATHS

Where to send legal requests

If you want a copy of your account record, a correction, or help closing access, send the request through the form in your account or the contact path shown on this page. Add your name and account ID so we can match it fast, keep the thread dated, and reply through the same channel unless law requires another route for the file.

Team online

Account form

Use the form inside your account when you need a correction, a record copy, or a legal query tied to your profile. It creates a dated trail, which helps us match your request with the right account.

Chat box

If the page chat is open for your session, send a short request there and include the same name used on the account. We can then point you to the correct form or next step without delay.

Contact page

When you prefer a written route, use the contact page shown in the site footer. That route is useful for access questions, record changes and any reply that needs a clear written trail.

DATA HANDLING

How we handle records and access

We keep the legal side narrow and practical. Only the fields needed for login, checks, wallet work and dispute handling stay in active use, while older records move into restricted storage for…

Account data

Your profile fields, login history and wallet trail stay linked so we can confirm requests, match changes and settle disputes. We do not keep more than we need for the account task in front of us.

Cookie use

Cookies help us hold your session, remember page state and avoid repeated checks while you move through the legal pages. Clearing them in the browser will end that session and remove local memory from the device.

Login checks

When a sign-in looks unusual, we may ask for an extra check before we restore access. That step protects your account and keeps the legal record clear if a later dispute needs a timeline.

Wallet records

UPI, Paytm, PhonePe and Google Pay entries can be traced against your account history so we can verify a request or reverse a mistaken entry under the applicable rule. We keep those logs in dated order.

Retention window

We retain records only for the period needed for legal, tax and fraud work. After that period, the records are archived or removed as required, and the remaining file is kept as small as the law allows.

Change requests

If you want a correction, closure or access copy, send the request through the account form or the contact route on this page. We use the same trail to confirm the request and answer it in writing.

Questions on account data and access

These questions cover the legal side most people ask about: who can access the account, what records we keep, how cookies work, and how you can ask for a correction or a copy. The answers stay tied to India access rules and the local law that applies when you act. If a request depends on a state rule, a network rule or a payment check, we follow that rule first and keep the reply in writing.

They apply to your account once you accept the page that is current at the time you act. If a local rule says a different standard applies, that rule takes priority and our text follows it.

Access depends on local law and is available where local law permits. If a state restriction or other rule blocks a step, we keep that step closed until the legal position changes.

We keep login history, wallet entries, request logs and the small set of profile fields needed to run the account. That lets us check changes, answer disputes and keep a dated trail.

Send the request through the account form or the contact route on this page. Add your name, account ID and the change you want, and we will answer through the same channel.

Cookies keep your session active, remember page state and reduce repeat checks as you move through the legal pages. You can clear them in your browser whenever you want a fresh session.

We keep records only for the period needed for legal, tax and dispute handling. After that, they move into restricted storage or are removed, depending on what the law allows.

A small account team handles it, using the details you send through the form or contact route. If we need more proof, we ask for it through the same channel so the trail stays complete.

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